Privacy Policy

Last updated: April 2026

ViTelecom Ltd (“we”, “us”, or “our”) operates the VSatUI platform and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access or use our services.

ViTelecom Ltd is a telecommunications technology company providing satellite and connectivity management solutions through the VSatUI platform. We are registered in England and Wales.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ViTelecom Ltd is the data controller of your personal data.

If you have questions about this policy or how we handle your personal data, you can contact us at:

• Email: [email protected]
• Website: vsatui.com

We may collect and process the following categories of personal data:

• Full name, job title, and company name
• Email address and telephone number
• Username, password (stored in encrypted form), and account credentials
• Billing address and payment details (processed securely via third-party payment providers)

• IP address, browser type and version, device identifiers
• Pages visited, features accessed, time and duration of visits
• Log data, error reports, and diagnostic information
• Network and connectivity performance metrics associated with your account

• Messages and enquiries sent to us via contact forms or email
• Support tickets and correspondence relating to your account
• Records of consent and marketing preferences

We process your personal data on the following legal bases and for the following purposes:

We use cookies and similar tracking technologies on our platform. These may include:

• Essential cookies: Required for the platform to function correctly, including authentication and session management.
• Analytics cookies: Used to understand how users interact with the platform, helping us improve performance and usability.
• Preference cookies: Used to remember your settings and personalise your experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. Where required by law, we obtain your consent before setting non-essential cookies.

We do not sell your personal data. We may share your information with:

• Service providers and processors: Third-party companies that support the delivery of our platform, including hosting providers, payment processors, and analytics services. These parties are contractually required to process data only on our instructions and in accordance with applicable data protection law.
• Professional advisers: Legal, financial, or other advisers where necessary for our business operations.
• Regulatory authorities: Where we are legally required to disclose information, for example to comply with a court order, legal obligation, or government request.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction. We will notify you of any such change.

Your data is primarily stored and processed within the United Kingdom. Where data is transferred to countries outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or reliance on adequacy decisions made by the UK Secretary of State.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typical retention periods are as follows:

• Account data: Retained for the duration of your account and for up to 6 years after closure, in line with contractual limitation periods.
• Financial records: Retained for 6 years in accordance with HMRC requirements.
• Support correspondence: Retained for up to 3 years.
• Usage and analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data in certain circumstances.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.

If you are not satisfied with how we handle your data or respond to your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include encrypted data transmission (SSL/TLS), access controls, regular security assessments, and staff data protection training.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, notify you without undue delay.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal data to them.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Where we make material changes, we will notify you by email or by displaying a prominent notice on the platform. The date at the top of this page indicates when the policy was last revised. Continued use of our services after any update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:

• Email: [email protected]
• Website: vsatui.com

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.